Esker, a leader in document process automation solutions, recently announced a 21 percent increase in 2011 sales growth of its sales order processing solutions. This upsurge, particularly significant in the United States, confirms the increasing importance of customer orders in business document process automation.
Automated processing is typically associated with customer and vendor invoices; however, the management of customer orders represents a valuable opportunity for today’s businesses. Faced with a multitude of reception modes (e.g., fax, email, postal mail, Web, EDI, etc.), order processing has become more and more complex, despite being a critical process for customer satisfaction, commitment, revenue and competitive advantage.
2011 was an outstanding year for Esker Sales Order Processing automation solutions:
- Sales grew 21% versus 2010 — 28% of which was in the United States
- Strong customer portfolio — BASF, Kimball, Medrad, Siemens, Systagenix and Whirlpool trust Esker to automate their customer orders
- Customers in the medical industry and business-to-business distribution, two sectors significantly impacted by sales order processing, contacted Esker for help managing their customer orders
Benefits of automating customer orders
By eliminating manual data entry, sales order automation delivers an immediate return on investment (ROI):
- Improved order processing: automatic assignment and order creation with fewer errors
- Traceability: visibility of orders waiting to be entered and eradication of lost orders
- Productivity gains: elimination of order entry time
- Improved customer service and SLA compliance: orders processed quicker and according to priority levels; improved delivery times
- Improved cash flow and working capital through accelerated cash receipts
- Decreased document storage costs with electronic archiving
Click here to view the entire Esker press release.
Last week PayStream received a briefing from Esker on their Sales Order Processing solution. PayStream believes the market is hot for such solutions, as organizations search for innovative ways to streamline customer orders. Sales Order Processing solutions work to automate every phase of the sales order processing – from the reception of a customer document to the creation of a corresponding sales order in your ERP system.
Stay tuned for more on Sales Order Processing solutions.

