Category Archives: Accounts Payable

PayStream 2014 Recap

cropped-website_version.jpgIt’s been an impressive year at PayStream Advisors. Among our 2014 developments and achievements, we published 22 research reports—many of which explore new territory that includes Human Resource Management, VAT compliance in Latin America, Budgeting and Forecasting solutions, and more. We welcomed 125 business professionals to this year’s summit, INNOVATE 2014. We saw our Senior Analysts attend over 25 industry conferences from London to San Diego. We launched the exciting P2P Academy, which is now offered online via a self-study course.

In all, we’ve been working hard to broaden and enhance our educational offerings for our readers. The amazing AP, Procurement, and P2P automation trends that have been evident in businesses and industries throughout the world have inspired much of these improvements.

Among these trends, there has been a great increase in global eInvoicing and eProcurement Globe-225x225initiatives. While Latin America has been the leader in national eInvoicing adoption for several years now, much of the rest of the world is starting to catch up in back-office automation. For example, Kenya adopted a national eProcurement system in an effort to bring the use of public money under greater transparency and accountability. The United Arab Emirates (UAE) and Saudi Arabia, among other Middle Eastern countries, are moving towards more uniform eInvoicing initiatives. The EU has been identifying issues with their current tax and trade systems, and is moving to make eInvoicing more appealing and accessible in order to correct these problems.

This past year has also seen more global movement to provide small to medium-sized enterprises with access to eInvoicing and working capital optimization programs. President Obama passed the second version of the Supplier Pay Initiative to promote expedited payments from large corporations to their smaller vendors. The UK launched several initiatives to spur small business growth, including revamped VAT tax returns and more releases of educational market material on small business financing. GT Nexus, IFC, and Levi Strauss & Co (LS&Co) have partnered to create a new supply chain finance program that provides financial incentives for garment suppliers in developing countries.

taulia_logoOther vendors have taken note of SME initiatives and the widening middle market—in response they have also been creating unique financing programs and solutions. To complement SupplierPay, Taulia Inc. launched the Early Payment Quick Start Initiative, a program that encourages and simplifies early payment financing. TradeShift has also taken a stand to help the small and big business connection with their expansive supplier onboarding techniques. PayPal’s new Working Capital will offer cash-advances for smaller companies who cannot as easily utilize bank loans and lending services.

There were many other instances when software providers, organizations, and governments took great steps towards better understanding automation possibilities this year, and towards making room for more widespread and optimized adoption (readers are encouraged to browse 2014 posts from our blog, PayStream Voices, for more). We are looking forward to 2015, and we are confident that it will bring us even greater and more inspirational P2P innovation.

PayStream Research Release: 2014 Microsoft Dynamics Report

As in our recent P2P for Oracle and P2P for SAP reports, in our latest PayStream research releaselogo—the 2014 Microsoft Dynamics report—we explore an ERP system and the ways its business applications work and don’t work for today’s back-office procedures. However, compared to SAP and Oracle, we are looking into the functioning of an ERP that has a firmer grip on what its users want—it just can’t always provide those things.

The Microsoft Dynamics ERP is a powerful system and is growing in use among businesses—it is currently being used by 5 percent of the world’s organizations. However, there are still some difficulties with the ERP for its users. Dynamics’ offerings are useful and versatile, but the complexities of the system, like other large ERPs such as SAP and Oracle, can lead to additional processing difficulties. What’s more, Microsoft’s ERP only has a small collection of key AP processing solutions. As a result, its users often encounter gaps in the system’s processing abilities, preventing a fully holistic automated AP lifecycle.

microsoft_dynamics-100042797-largePayStream Advisors’ 2014 P2P for Microsoft Dynamics report explores the landscape of AP and financial applications as seen by MS/Dynamics and other ERP users, as well as the major pains for Dynamics users compared to those of non-Dynamics users. However, the true value of this release is not only in its revealing research findings—it provides insight into a real solution for professionals who wish to fill in the missing links of their back-office system: today’s cloud-based business process technology.

These cloud platforms are highly configurable, built to adapt to many kinds of businesses and to change to those businesses’ growth and needs quickly. Much of the dilemma of companies using Microsoft Dynamics applications is found in the incomplete setup of its applications suite, but organizations can fulfill their business process needs with the flexibility of newer, leverage-able cloud solutions—while still holding onto the impressive functioning the Dynamics ERP.

This report is essential for company’s struggling with the gaps in their Dynamics ERP. It also includes a profile of a leading solution provider, ReadSoft- a company that offers back-office software  specifically designed to compliment and enhance the Dynamics ERP. Download your free copy of the 2014 Microsoft Dynamics report today.

MineralTree and Secure Payments Automation

PayStream has been keeping an eye on a particular technology company that is going beyond mtlogosmallsimply streamlining AP—they’re also focused on securing it. MineralTree, a provider of AP and payments processing software, creates and strengthens the connection between important back-office processes with security and safety. Here at PayStream, we often recognize innovative solutions that stand out in the financial software space, but we also see the value and innovation of companies that work to improve more fundamental aspects of business, like security.

MineralTree’s AP Automation solution automates the four phases of invoice and payment processing with bi-directional integration with users’ ERP/Accounting application—all while processing check and electronic payments directly to their customers’ banks. In order to accomplish their holistic approach, they by necessity have to focus on connection, but also safety and security.

bank_fraudAs businesses grow and expand their operations across markets and across countries, protecting information and assets becomes more and more essential. While technology has played a major part in widening business horizons and possibilities, it has also opened the door to new opportunities for security breach. According to MineralTree, cybercriminals love targeting small to medium businesses—with more money in their bank accounts than individual consumers, they also often lack the sophisticated technology and vigilant processes of larger organizations. What’s more, protections against theft are lighter than those that protect consumers’ online banking, and often times stolen funds can simply not be recovered.

MineralTree encourages SME owners to devote time to protecting their assets rather than just growing them. Recognizing the risk of online fraud is the first step towards a safer future, and the next step is considering the use of fraud protection software in conjunction with existing processes. In other words, companies shouldn’t look at security solutions as add-ons to their back-office procedures—whether those are manual or automated—but as holistically incorporated, essential components.

MineralTree’s Secure Business Pay solution protects against online account takeover and other fraud, and is intimately integrated with their Accounts Payable software. Among other features, they provide two-step, out-of-band account authentication, and their SilverGuard payment fraud protection plan offers fraud loss protection up to $100,000.

While MineralTree has other impressive material to offer to the world of AP and payments automation, we recognize their stand for improving the foundation of their software with security, and for honoring and protecting their customers.

Invoiceware Prepares Multinationals for Changing Tax Mandates

PayStream likes to keep on eye on the global AP and P2P automation arena, especially since we images-2devote a lot of our study to global eInvoicing trends. In our recent research, we’ve seen that there are increasing eInvoicing initiatives around the world as both public and private sectors and buyers and suppliers push for easier electronic communication and more efficient trade. Much of electronic invoice adoption is inspired by tax systems: in Europe and Latin America especially, eInvoicing networks are valued for the control they bring to VAT compliance. However, tax mandates in relation to eInvoicing are constantly shifting as technology and government policies change. Businesses of all sizes are forced to stay on their toes to keep up with rapidly changing regulations.

Mexico’s tax authority—the Sevicio de Administracion Tributaria (SAT)—has recently released new tax declaration requirements for multinational corporations operating in the country. This system will mandate them to file accounting information through SAT’s “mailbox” system by January 25, 2015, for financial records from July through December 2014. This tricky requirement is just one more of the many regulations for businesses operating in Mexico—and most other Latin American countries—and failing to comply can mean millions of dollars in fines.

However, despite the eInvoiceware-International-225x225ver-changing waters of eInvoicing technology and adoption standards, the
software innovators of the world are rising to the challenge. Invoiceware International has developed and released their answer to the Mexican mandate: a new solution, eContabilidad (eAccounting).

This eInvoicing and tax declaration support solution not only brings security and efficiency to multinationals cross-border trading, but it is tailored specifically for those companies operating the SAP ERP for their Mexico subsidiaries and divisions. eAccounting gives customers the ability to maintain SAP ERP as the system of record, extract matching transaction eInvoicing data for reporting, and manage local requirements while protecting the global ERP template. Navigating SAP and other large ERP systems is difficult enough without the added complications of Latin American tax regulations—this solution is a valuable asset for global organizations.

PayStream has found that it is important for global companies or companies interested in expanding their operations to educate themselves on the current eInvoicing climate throughout the world. Not only that, but they should familiarize themselves with global-focused solution providers like Invoiceware so that when the time comes to cross their national trade borders, they are able to make the right choice for software. For more insight into current electronic invoicing conditions and participation around the world, look out for our upcoming 2014 Global eInvoicing report.

Upcoming Webinar: Curing ERP Challenges with Datamatics and La Quinta

Next week, PayStream Advisors will be teaming up with Datamatics in a webinar entitledHow a Cloud-Based P2P Solution Cured Our ERP Challenges”. The main purpose of this webinar is to tell a story about a very innovative company that strategically used technology to bring AP transformation. This company’s journey shows the correlation between strong  goals and lasting success, and it also logorelevant to some of our recent research on how today’s cloud-based technology is curing ERP challenges. We think it is very important that AP and finance professionals learn from that success.

The story that PayStream’s Henry Ijams and Datamatics’ Roshan Halwai will be telling is centered on La Quinta Inns & Suites. One of the leading franchises of select-service hotels, La Quinta operates more than 800 locations in the U.S., Canada, and Mexico. Their company culture is based upon excellence, and they strive to “do ordinary things extraordinarily well”—and challenge the status quo along the way.

la-quinta-logoThis mentality seeps into La Quinta’s accounting goals as well: the company’s AP focus is to make all their processes better, faster, and cheaper and to structure their activity in a way that will consistently support corporate goals. A few years ago, they looked at their AP condition and compared it with their standards for excellence—they saw a lot of room for improvement. They were losing time, money, and security due to their dependence on their existing ERP and its inadequate native business process solutions.

The first step La Quinta took towards change was structuring a plan. Next, they began a search for an appropriate solution provider that could help them migrate from their current in-house applications to versatile cloud-based software. La Quinta eventually turned to Datamatics for a holistic AP solution.

Of course, our readers can probably guess where this story is going. A company with clear goals and a strong desire for change combined with an innovative financial software company—it’s a recipe for success, and success was what it produced.

Attendees of next week’s webinar will hear the full story of how Datamatics was able to ultimately reduce costs, raise visibility, and implement highly customized, cloud-based applications. We will tell you now, however: a great determinant in La Quinta and Datamatics’ success was their careful planning and calculated execution. Join us on November 13th to find out the specific strategies La Quinta took to formulate and follow an automation plan, and to fill the gaps between process efficiency and inadequate ERP business applications.

DataServ and Triumphant SaaS

PayStream has recently learned of some interesting research from the SaaS provider, DataServ. logo-printMuch of their material on the current market for financial process automation—specifically cloud-based technology—is in line with our own, and we consider them a valuable voice in today’s software industry. They also released a new ECM platform for AP, AR, and HR automation earlier this year, giving more creditability to their opinions on SaaS software.

The company recently touched on a topic that is very relevant among today’s businesses—SaaS vs. ERP-native applications. As the middle market opens up and companies’ software needs shift towards more affordability and versatility, there has been increased interest in cloud-base technology. However, there are still some doubts as to the accessibility and benefit of SaaS systems. DataServ says these “myths” are unfounded, and they work hard to debunk them.

cloud-vs-on-premiseOne myth revolves around cost. While some consider increased internet connectivity and corresponding usage fees to be a hard sell, DataServ believes that this is not an accurate metric for comparing the SaaS price against that of an in-house system. A true total cost of ownership model will address the cost issue in a more holistic manner, and will help companies make a sound decision for their budget. PayStream agrees—focusing on one price-point of a system instead of the overall, long run cost will not give companies an accurate idea of the efficiency and optimization possible with the cloud.

Two other issues DataServ addressed were the complexity of managing multiple browsers used by a variety of SaaS providers, and data ownership, backup, and security. According to DataServ, success in these areas is more dependent on choosing the right SaaS provider rather than the efficiency of the platform. In the issue of data management especially, SaaS platforms offer plenty of tools to properly move and secure information through the system, ensuring accuracy and compliance in all processes. Whether web browsers or data are managed effectively depends largely on a companies’ collaboration with their provider, as well as the depth of their providers’ experience. Fortunately there are helpful guides to selecting the right service provider, many of them found in PayStream’s own research.SAAS - Software as a Service - on Red Button on Black Computer Keyboard

DataServ also points out that a compelling reason to use an SaaS platform for business processes is the fact that there are so many dynamic and successful services available. In contrast, many organizations are discovering that ERP’s native solutions are inaccessible and inflexible. Many times, companies can offset this immobility—and optimize their process—by leveraging 3rd party, cloud based solutions.

How does a company decide which of their functions should be ERP driven and which might benefit from a non-ERP solution? According to DataServ, they should ask themselves the following questions to determine if they are ready to migrate:

  • Is the function considered outside of your business’ core competency, and is it something that distinguishes your business from the competition?
  • Do you find it difficult to find resources (money, IT, priority) to install the functionality you need?
  • Do the enhancements deliver a positive ROI?

Businesses that decide to use the cloud for their back-office processes will gain the benefits of an overall enhanced experience. Many improvement are possible, including better collections performance on past due accounts, paper control in the payment process, and more business value through greater focus on core capabilities.

PayStream is impressed by DataServ’s knowledge in the field of cloud-based automation. We look forward to seeing what they have to offer the financial software industry in the years to come.

To learn more about the balance of cloud-based technology within existing ERPs, download PayStream’s latest research release, the 2014 P2P for SAP report.

PayStream Research Release: 2014 IWA Report

As PayStream Advisors enters its final quarter, it’s almost time to look back on the year’s researchpublisherlogo.ncp and evaluate what we’ve learned. However, before we pick out our favorite publications of 2014, we have another, very important entry into our body of work.

The latest PayStream release, The Invoice Workflow Automation (IWA) report, is a fundamental piece in our collection of business process software research.  Our work consists of many different elements of AP and P2P technology, but IWA represents a crossroads for many back-office solutions. This guide explores the ways in which IWA software can create a fusion of efficiency in an organization’s system, one that results in advanced degrees of connection, transparency, and control.

Included in the report are current trends in the usage of IWA solutions, as well benefits from and barriers to adoption. Survey results have revealed that while most companies have low degrees of invoice workflow automation, many have recognized the need for better process integration. Those companies are seeking smoother business activity, better organizational communication, and increased revenues.

Because IWA is an important topic, this research guide offers more insight into financial process strategies and best practices than many of our other publications. AP and P2P professionals can gain valuable tools for properly identifying various aspects and tools of IWA, and employing those tools correctly. Also included are several profiles of today’s top providers of IWA software. In all, this report shows that with the implementation of IWA software, organizations will place themselves at a strategic advantage within their industries.

The 2014 IWA report should not be passed over—it is vital for readers who are looking for specific information into invoice workflow systems, or for those trying to build their knowledge of the entire P2P universe. PayStream encourages all P2P professionals to use this market guide as a tool to propel their companies forward in operational and market success. Download your free report today.

Increasing Touchless AP, Part I: The Invoice Who Cried Approve

Here at PayStream, we believe that the technology available for optimizing AP processes should be used by businesses of all types and sizes. Research results prove that these systems breed success in organizations, and the many diverse offerings of today’s software can reach into every area of back-office activities. However, we have noticed a trend among businesses who utilize AP automation  to a high degree: some companies began to show an infatuation with technology that can result in over-stimulation. A heavy dependence on automation sometimes gets in the way of the simple efficiency these technologies were made to bring.

The current technology for Invoice Workflow Automation (IWA) breaks down invoice processing times by high degrees, prioritizing approval routes and bringing approvers transparent invoice history. Accountants sometimes rely on robust systems to incorporate advanced validation software to send documents for approval or enable invoices to be pre-approved based on pre-configured specifications. This method of pre-validation is a major component in process simplification, as well as an invoice approval best practice, but it has not seen very high adoption among companies’ IWA strategies. PayStream believes this is because many AP departments do not realize the relevance of the problem or the simplicity of the solution.

What is the problem? It’s found in the differences of invoice amounts. Approval of small-value invoices distracts organizational managers from reviewing more strategic, higher value invoices that need their closer attention. This is especially true for email-based approvals—approvers’ inboxes are clogged up with invoices for lower dollar values, the majority of which are for under $500 and are nearly universally approved.

stressed-out-businesswoman In many cases, the overload of similar invoices cause approval fatigue, which leads AP staff to approve invoices without even looking at the invoice images.  For example, monthly recurring (cyclical) bills (telecom, utilities, small value cleaning bills, plant maintenance) come with such regularity (and sometimes at such high volume), they can all blend together for approvers. Another example is seen in the receipt of small invoices against an existing PO.

The overwhelming number of invoices results in an over-stimulation for approvers that can keep them recognizing high-priority invoices. In other words, low-value invoices that flood inboxes and demand attention act very much like the boy who cried wolf in the classic fable. By the time an invoice that requires extra attention reaches the approver, they may be have become immune to the difference between low-priority and urgent.

While IWA should route each invoice for approval with the greatest accuracy and speed possible, for many invoices, much of the work can be done in validation soon after invoice receipt. An invoice approval best practice, assumptive approval, shows that small value and recurring invoices do not need to be physically approved, but can be assumed to be approved. Instead of sending the budget owner an approval request, they can receive a notification onlthe_boy_who_cried_wolfy email letting them know that the invoice has been sent on to payment.

Assumptive approval brings faster invoice routing times, higher touch-less processing rates, and more early payments discount opportunities. It also ensures that managers spend less time reviewing low-priority invoices and are able to give a more complete review of higher-value, higher-risk invoices. For example, assumptive approval can be applied to all of a company’s utility invoices under $1,000. This clears up an approving manager’s task load and enables them to focus simply on invoices from services providers for verification of rates, services and fees.

There are more strategies companies’ can take to enhance existing IWA technology. While automation is a great benefit for company efficiency, organizations should still utilize best practice techniques to fully take advantage of what the software has to offer. Next week, we will be exploring other ways AP departments can rearrange their approval structure to ensure the most efficient activity.

Also, be sure to download a free copy of our latest research release, the 2014 Invoice Workflow Automation report, today.

INNOVATE Recap: 12 Steps to Paperless Zen

At PayStream’s 2014 INNOVATE, our parmNews-Ariba-USAtner, Ariba put together a very useful presentation on the notorious enemy of efficient AP: paper. Managing paper invoices is one of the most unrewarding parts of the AP process, as it requires valuable labor and time for non-value tasks like data entry and validation. Discrepancies, duplicate invoices, late payments, and missed discounts are all common results of a manual invoicing process. But while organizations can lose millions in potential revenue each year from processing errors, dependence on paper is a hard habit to kick. Of course, any of our regular readers know that the answer to these problems is a clean break from paper with business process automation, but this is often easier said than done. With the wide variety of P2P solutions and implementation methods available, it can be a little difficult to form a clear course of action to less paper and more efficiency.

In order to provide P2P professionals with one possible plan of attack for their paper dependency, and in honor of Accounts Payable week, we are re-sharing Ariba’s INNOVATE 2014 Learning Session, “Confessions of a Paperholic”. In this presentation, Ariba provided attendees with a 12-step plan to kick the paper habit through eInvoicing and procure-to-pay automation. These steps are as follows:

Step 1: Admit that you are powerless over paper. At least for the foreseeable future, paper is in step 1AP and will remain in AP. A PDF file can never be better than the content from which is was created, so even if paper data has been converted to an electronic file, AP professionals will still have to deal with the inefficiencies of its original content structure. Instead of trying to fight uselessly against the source of the problems, look for ways to smooth over and transform these issues once they arrive in your system.

Step 2: Make a searching and fearless inventory of the true costs of paper invoicing. PayStream and P2P Innovators from successful organizations have found that metrics are key drivers of effective change. Make an effort to know your company’s data points from invoice receipt all the way to discounts and payments in order to determine the weak spots.

Step 3: Understand the power of eInvoicing to bring sanity to Accounts Payable Shared Services. You’ve identified the problems in quantifiable terms—now accept that there are solutions that can fix those problems in real-world terms.

Step 4: Make a decision to embracStep 4e the power of networked eInvoicing. If you’ve done the groundwork of evaluating the problems and accepting the power of a invoicing solution, this should be no problem. eInvoicing is the beginning of enhanced processes throughout a company’s P2P activity.

 

Step 5: Be Smart! – Let eInvoicing remove all exceptions and defective data. Don’t get in the way of a business process solution making your life easier—that’s what it has been designed to do! Instead, take advantage of the automatic validation and reallocate your staff to more productive areas.

Step 6: Enlist the help and wisdom of a (support) Network that has discovered the power of eInvoicing. Be careful and particular when evaluating an eInvoicing service provider. Don’t settle for less when you can work with a fully robust, experienced, and interactive network.

Step 7: Make a list of all your vendor invoices and make a plan to digitize them all! This involves taking a stand and remaining firm. Proactively move your suppliers from paper to electronic submission, and once you’re on the way to a steady state of automated invoicing, don’t let paper back into the process!

Step 8: Enable direct eInvoicing for vendors wherever possible, and have options for the rest. Of course, fully onboarding vendors is easier said than done, but for those who aren’t in the system, have alternatives that fit with your company’s specific structure and needs.

Step 9: Ensure compliance to PO and contracts and, when there is an error, correct it automatically. Once again, put your AP foot down for your business rules, but then sit back and watch the P2P software do the hard work of validation.

Step 10: Seek to improve your return on eInvoicing through the power of dynamic discounting. PayStream has found that many companies—even those with other business process automation—don’t take advantage of Dynamic Discounting Management (DDM) software. While eInvoicing helps companies pay their bills faster by default, utilizing DDM simplifies and increases opportunities for capturing early payment discounts.

Step 11: Realize the full business case and embrace the benefits of eInvoicing. Once a company has spent the time implementing an eInvoicing solution, reorganizing business priorities, and reallocating labor, it is time to take a step back and watch the efficiency run throughout the P2P procedures. Not only is the invoicing process enhanced, but the company will see improvements and returns in contract compliance, working capital, discount capture, and process cost containment, among other things.

Step 12: Having been awakened to the power of eInvoicing, close the loop with the rest of your organization. Integrating your entire company with the success of the AP department will cause that success to spread. Educate other departments on the activity and benefits of the business process solutions, and streamline company policy and procedures to ensure the solutions are working in an optimal business environment.

In all, these steps are pretty straightforward and PayStream believes they offer a proactive and optimistic take on eliminating paper. The end result for companies who follow these steps and begin their business lives as recovered paperholics? According to Ariba, paperless zen. Happy Accounts Payable week!

2014 P2P for Higher Education: PayStream Research Release

In PayStream’s most recent research release, we focused on a very important sector in the US cropped-website_version.jpgmarket: higher education. In the current turbulent economy, the arguments for and against the necessity of a secondary degree are irrelevant against the reality that many people don’t have a choice. The modern family struggles against financial instabilities that place the expense of colleges on the back-burner, and in turn, higher educational institutions are seeing dropping attendance and diminishing revenues.

Amidst the effects of shifting financial priorities, the proven value of a college degree still remains. However, finance departments at colleges are under intense pressure to change their business models and cut costs in order to stay afloat, and the last things these institutions need during this time are processes that work against organizational productivity. PayStream Advisors’ 2014 P2P for Higher Education Report helps today’s learning institutions address an economy that demands efficiency. PayStream has identified the essential value of financial automation solutions, and this report outlines how higher education professionals can utilize business process software to reduce costs and free up staff for more strategic activity.

In this report, survey research highlights the current trends in AP automation usage among higher education institutions, from their adoption rates to their commonly shared pains. The research reveals the benefits of AP solutions that are most relevant to these institutions—which pertain mainly to quicker and more efficient payments—as well as the barriers that hold colleges back from implementing AP automation software.

Besides the relevance of its research, the advantage of this report is in its specialized focus on the needs of Higher Education P2P. Included in the report are guidelines for choosing a solution and a solution provider that are most appropriate for the processes of colleges and universities. It also includes several profiles of leading developers that have adjusted their offerings to meet and optimize the needs of Higher Education institutions.

higherPayStream believes that the right to and pursuit of a secondary degree are important for any individual, as is the health of the institutions that provide these degrees. We encourage all our readers working in the Higher Education industry to benefit the economic stability of their organizations by exploring the realm of AP automation. Download the free P2P for Higher Education Report today.