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Webinar Title Roundtable Webinar: Consumer Collections Automation
Next Broadcast  
Focus Area AR/Order-to-Cash
Relevant Research Buyer's Guide: Consumer Collections Automation
Archives Slide Deck
Description

 

 

 

It's a Consumer Collections Automation Showdown! 

We have 3 Vendors and one hour.  Bring your questions, address the providers, and close the technology gap between you and your consumers! Consumer Collections Automation (CCA) solutions enable companies with a large consumer customer base to streamline the unpaid bill process by combining diverse information sources, utilizing intelligent powerful analytics and automatically customizing resolution workflow actions according to individual client distinctive factors.

You'll get an insightful overview of consumer collections in today's market as well a live discussion session with 3 vendors plucked directly from our latest Consumer Collections Automation Report!

Each panelist will answer the following questions:

  1. Briefly describe the credit management tools   - credit scoring, profiling, integration with credit bureaus etc. – offered by your solution.
  2. What risk management functionality do you provide including the ability to detect and prevent fraud?
  3. Describe your solution’s collections management tools such as workflow on profile or case resolution?
  4. Describe the case resolution functionality offered by the solution?
  5. What advanced customer communications capability do you deliver – for example generating emails or SMS?
  6. Describe any outbound notification functionality you provide via the telephone – IVR, customer representative calls etc.?
  7. What are the reporting and analytical tools that come bundled with the solution?
  8. How does your solution integrated with other client systems – like CRM?

 

 

NAVIGATING the FUTURE of FINANCIAL AUTOMATION