The purpose of this brief online survey is to gauge collections, billing, and payment professionals' attitudes on a range of bill payment automation topics.  In particular, we seek to uncover organizations' current and planned adoption of specific payment methods and strategies for the coming year.  Areas of focus include web and telephone based payments, recurring payment enrollment, consumer adoption strategies, and electronic self-payments (healthcare).

We will send each participant a copy of our Consumer Payments Automation benchmarking report as a thank you.

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Click the appropriate industry link below for your specific company to enter your respondant code and begin the survey:

Consumer Billing Survey: Our company is a consumer biller (Insurance, Utilities, Telecommunications, Mortgage, Credit, Financial Institutions). Click Here

Healthcare Self-Payments Survey: Our company is a provider in the Healthcare industry (not including health insurance providers - see Consumer Billing Survey, above). Click Here

Financial Automation Survey: Our company has only commercial accounts. We do not send any bills to consumer/residential customers. Click Here