Tag Archives: VIP

The Life of the Party? Attendees at PayStream INNOVATE 2013

What makes a great party? Good food helps, but it’s usually the people and sharing that make a party great. This years PayStream INNOVATE: Purchase to Pay Summit was truly memorable because of the wonderful collection of leaders that came together to learn, collaborate and grow. This year’s theme was focused on innovation and attracted more than 170 attendees from all over the globe.

Here’s a few of the takeaways I had from the conference:

Compelling Keynote Sessions

The two keynote sessions really challenged our attendees to think differently about the way they manage their operations.

Opening keynote speaker David Phillips is an Innovation Provocateur and teaches innovation strategies for a living. He kicked off the Summit with the thought-provoking session “Creating an Innovation Culture: It Starts with You!“ about how to overcome the barriers to innovation and how to drive change at your organization. The session really seemed to invigorate the audience and set the tone for the entire conference.

Our second keynote speaker was from a practitioner perspective. Kelly Coxon, Director of Procure to Pay at UPMC, stole the show with a session with “Using Simple Metrics and Benchmarking to Drive P2P Process Improvement.” A key message she shared with the audience is that it’s easy to get tunnel vision within your own organization and lose sight of how effective and efficient you are compared to other organizations. Kelly’s session really hit home with the audience and was one of the best received of the conference.

Honoring the Innovators

We believe it’s important to recognize the people and companies who are pushing the envelope in Purchase to Pay, so this year we awarded the practitioners and solution providers who are bringing innovation to the industry.

The practitioner winners:

  • Becky Walkinshaw, Procure to Pay Manager, Ohio State University Medical Center
  • Larry Williams, Global Payment Services Process Owner, Procter & Gamble

The solution provider winners:

  • Ariba for Contract Invoicing solution
  • Tradeshift for Collaborative Workflow solution

Congratulations to all the winners this year!

Valuable Case Studies from Leading P2P Managers

In between keynote sessions and coffee breaks in the exhibit hall, delegates were eager to learn from leading companies during breakout classroom style sessions. P2P leaders shared their successes (and challenges) on topics ranging from electronic invoicing to P-Cards to supplier onboarding. Attendees raved about the new concepts and ideas they were able to adapt and bring home to their own operations. Some of the top rated sessions included:

  •  “The Life of PIE: Payment Intelligence Evolution” presented by Gary Salek Financial Shared Services Manager and Wayne Rosenfeld, Corporate Procurement Manager at Snyder’s Lance
  • The Path to Paperless at Procter & Gamble” presented by Larry Williams, Global Payment Services Process Owner at Procter & Gamble
  • Supplier Risk Management: How Well Do You Know Your Suppliers” presented by Stephanie Matejka, Senior Manager Supply Chain Management at Mayo Clinic

10 Newly Certified Purchase to Pay Professionals

I’m pleased to announce the certification of 10 new P2P Professionals! The members, ranging from organizations such as PNC Bank, Cigna Corporation and R.J. Reynolds Tobacco Company, successfully completed the 6 hour training course and passed the exam. We hope the questions weren’t too difficult! The certification program, known as PayStream’s P2P Academy, was developed to bridge the knowledge gap between payables and procurement.

Leading P2P Solution Providers

The conference would not have been possible without the support of our sponsors and exhibitors, so I’d like to thank all of them for their support. Tradeshift was the lead sponsor. Ariba, Direct Commerce, SciQuest and Hubwoo all contributed excellent case studies with their customers. AFI, Basware, Esker, Financial Operations Networks, Fundtech, Global Edge, IOFM, OB10 and Scan One all played key roles as exhibitors.

Thank you to everyone who attended and participated in PayStream INNOVATE 2013 to make it such a huge success. We hope to see you again next year!

Chase Exits the World of eInvoicing

by Henry Ijams, Managing Director, PayStream Advisors

Chase recently announced their plans to get out of the electronic invoice business. What does J.P. Morgan Chase’s Order-to-Pay decision mean for users of electronic invoicing platforms?

For current customers, it means they have to rapidly find a competent replacement provider in today’s confusing electronic invoicing and payment marketplace. PayStream Advisors also believes it provides customers with an opportunity to improve their vendor collaboration program, beyond just invoicing and payment.   It means dramatically boosting vendor engagement and adoption.  Let’s face it; Chase was not the greatest at supplier on boarding, especially over the past several years when they weren’t taking any new customers.

With Chase out of the eInvoicing picture, there is great opportunity with providers like Ariba, Taulia, OB10, Basware, and ADP.  These providers have aggressive supplier onboarding programs that have proven success in the number of suppliers currently enrolled in their supplier networks.  We expect these numbers to continue to grow as eInvoicing becomes even more prevalent

eInvoicing – What’s Next?

The current provider landscape is almost certain to change in the coming years. The electronic invoice marketplace is saturated with providers competing for $300 million in U.S. business that is growing at 12 percent per year.

PayStream estimates that a combined 850,000 U.S. suppliers are registered in networks and are actively providing electronic invoices. The problem: There are 10 million U.S. businesses engaging in B2B commerce. Electronic invoicing networks such as Ariba, Taulia, ADP, Basware, iPayables, Direct Commerce, Hubwoo, Transcepta, Corcentric, and Direct Insight have done a good job at onboarding suppliers.  However, they have traditionally focused on the largest suppliers.

Emerging providers such as TradeShift, Nipendo, AvidXchange, Coupa, and Invoiceware have also witnessed success with supplier recruitment and are now starting to target smaller suppliers.   Niche payment networks like BottomLine Technologies Paymode-X, U.S. Bank, PowerTrack/Syncada and Sungard whose solutions are primarily focused on payments, have also been successful recruiting suppliers to their network.

The interesting dilemma for someone searching for a new eInvoice solution to fill the J.P. Morgan void is how to migrate all their enrolled suppliers to a new platform. It also raises the question, what’s the value of a network when J.P. Morgan Chase Order-to-Pay was largely unsuccessful in signing up medium and smaller suppliers?

Here are some critical questions that need to be addressed before you consider a new solution.

  • Do you need to get all of your services from one provider?
  • Should you rethink your enrollment structure?
  • Are supplier fees going to be a hindrance to the growth of your platform?
  • Is a many-to-many network really that valuable for you?
  • Do you have global expansion aspirations?
  • What is the new, emerging, dynamic discount management opportunity?
  • Do single use accounts really add value to your platform?
  • Would ACH with dynamic discounting be a better opportunity?
  • How sophisticated is the provider’s onboarding?
  • Can the solution provider really help you grow your vendor base?
  • Should you be willing to pay gain share on your discount program?

PayStream has developed an electronic invoice solution provider assessment and RFP program to assist J.P. Morgan clients with their strategy decision and to provide an orderly transition to a new provider.

Here are the core program elements:

  • Understand objectives, develop solutions strategy and five-year vendor adoption goals.
  • Develop solution requirements document for electronic invoicing solution.
  • Develop, issue and score a request for proposal (RFP) with a selected list of relevant and capable electronic invoice providers.
  • Create a competitive environment for vendor review, capability discovery, and provider risk assessment.
  • Guide steering committee on optimal decision for long-term success.

PayStream’s Solution Radar

PayStream’s Solution Radar Scores Electronic Invoice and Purchase to Pay Solution Providers based on analysts 68 point requirements capabilities.

PayStream's Solution Radar

Contact to get the transition help you need.

Payment Terms Management: Optimizing Supplier Discounts while Improving Supplier Satisfaction

Imagine the loss of revenues airlines would suffer if they didn’t modify their fares based on demand for seats. That’s the same paradox facing organizations that don’t differentiate payment terms based on what they are buying or the amount of the purchase. Thankfully Supply Chain Finance (SCF) planning can help organizations optimize payment while creating benefits for both buyers and suppliers.

SCF functions are becoming an increasingly critical corporate function to ensure liquidity, optimize working capital and achieve long-term viability of the supply chain.  PayStream’s research has uncovered that best-in-class organizations have learned how to manage the delivery of liquidity to the supply chain while capturing new discounts.  Before diving head first into a SCF program, initiatives need a framework to ensure that programs are approached on a strategic basis that bridges the supply chain, treasury and finance organizations.

SCF is a business strategy that optimizes working capital and supply chain collaboration by seeking tailored payment terms for services and materials.  SCF includes purchasing cards, structured financing programs and early payment discounting for supplier payments.

Unlocking SCF through Supplier Terms Analysis
Leaders in Purchase-to-Pay (P2P) utilize tools and analysis to optimize supplier payment terms based on the value of the supplier relationship and the value of the purchases. For instance, its quite common that organizations offer different terms for commodities under contract than utilities. Have you considered what your terms should be for accounting and legal services? How about IT Hardware? Transportation? The lesson: While most law firms have a high propensity to offer an attractive discount, accounting firms and IT contractors do not. Because they have developed a SCF framework, SCF innovators are routinely able to:

  • Find the best terms for all suppliers, not just those under contract.
  • Learn where Purchasing Cards (P-Cards) have the best fit without increasing costs.
  • Capture increased early payment discounts, especially for spend not under contract.
  • Inject liquidity into the supply chain.
  • Free-up working capital for deployment to more strategic investments.

scf-square

Payment Terms Refresh
PayStream’s research reveals that only 32 percent of organizations have a terms policy that is monitored and enforced. While most organizations have standardized terms, we also routinely find wide variability in the application of payment terms. The cause? Lack of a clear policy and lock-down of controls of who can negotiate and/or change terms in the accounting system.

PayStream has coined Payment Terms Refresh as the development of basic terms policies together with decision grids used by buyers and purchasing agents when they are setting up new suppliers. What are the benefits of a Terms Refresh? Our studies have revealed there are three top benefits for the buyer:

  1. Allows companies to extend the payables cycle in a manner that adds value to both parties in a trade agreement.
  2. Buyers maintain cash liquidity longer and achieve a more stable supply chain, while sellers gain faster access to lower-cost cash and enjoy improved business continuity.
  3. Cash forecasting effectiveness is enhanced and buyer-seller relationships are strengthened

Creating a Vision for Supply Chain Finance
To achieve the long-term value of Supply Chain Finance (SCF), organizations need to adopt a strategy involving Procurement, Treasury and Finance, and initiatives should be approached at an enterprise level. PayStream’s Supply Chain Payments study research shows that many enterprises are still implementing components of SCF programs, not truly integrated projects.

Visioning starts with an assessment of the overall Supply Chain Finance value proposition. The responsibility for creating the SCF vision clearly lies in the CFO & Treasury suite. The most fertile environment is one in which the chief finance officers understand the metrics and drivers of SCF and is receptive to new ideas and ways of establishing terms. The SCF vision must be well-known and accepted throughout the enterprise and the supplier base. In order to achieve acceptance, all the stakeholders need to have a clear understanding of the benefits and potential risks. With this in mind, it is useful to have a meaningful, dialog and develop company-specific definition of goals.

Key benefits of SCF programs include:

  • Segmentation of the supplier base to differentiate strategic from standard suppliers;
  • Payables terms management;
  • Supplier control over payment timing and scheduling for special classes of suppliers;
  • Third party funding for early payment;
  • Flexible payment schedules to reduce risk of supplier failures.

Eight Building Blocks of SCF
Following an analysis of more than 20 manufacturers, hospitals, utilities and universities, PayStream Advisors has created a SCF framework called “The Eight Building Blocks of SCF” to help innovators craft a vision for increased discounts and to make their business case and plan their implementation. The framework can be used for internal education and foster discussion in crafting the SCF vision developing day-to-day tactics. The build blocks are designed to be basis of an assessment of the enterprise’s current and required SCF capabilities and help organizations articulate Supply Chain Finance and Discount Management strategy.

The Building Blocks framework emphasizes the need to create a balance between the requirements of the company, suppliers and working capital. The Eight Building Blocks include:

  1. Metrics Driven SCF vision and strategy
  2. Integrated initiatives to capture supply chain and finance collaboration
  3. Discount capture goals
  4. Working capital compression goals
  5. Invoice visibility processes
  6. Automated payments
  7. Supporting technology
  8. Measurement & improvement metrics

Integrated SCF is an enterprise wide initiative, where the managers uncover how they want to manage working capital and supplier interactions and place all relevant capabilities in place to achieve those goals.  The framework ensures that SCF programs are approached on a strategic basis that bridges both supply chain and finance organizations. Just as a map helps you understand the context of your journey and the roads you need to navigate, the SCF framework helps organizations make decisions about the best route and objectives for their situation.

Leaving money on the table
After conducting supplier terms and payment analysis at dozens of companies, one thing is painfully clear.  Very few organizations have optimized their payment terms and worse don’t know how much they are leaving on the table. Optimizing your firms SCF opportunity requires an alignment of resources, measurement of the correct metrics, and terms development, depending on the correct segmentation of your supply base.  Don’t torpedo your opportunity to strengthen supplier relationships without analyzing your terms yield and SCF options.  Airlines have mastered yield management and SCF innovators are rapidly learning how to maximize opportunities in supply chain payments using the same techniques. Get on board and enjoy the flight.

Automating Collections Requires Aggressive Goals

If you really want to reengineer or automate your collections process you need to set goals. Don’t be afraid of setting goals that are impossible under your current situation – you need to set benchmarks that are high enough to truly be a reach. Having goals that can be met in a few weeks or month are fine but they aren’t going to challenge you and your team to work towards something that seems unattainable. When ambitious goals are achieved you reap more than just an objective met, your team develops a sense of accomplishment and empowerment that comes from meeting a challenge head on.

Cash Flow
The first place you can look to set some aggressive goals is in the realm of cash flow. Set a goal of eliminating past-due accounts by a significant amount, say 25 percent. The amount should be high enough to get the attention of most people and ambitious enough that it requires some work and planning to attain. Similarly, determine to significantly reduce the percentage of past due receivables – something up to 25 percent will provide a good start. Reducing the percentage that is past due requires giving more attention to the tougher-to-collect debts and creating a better plan of attack for future collection efforts so current receivables don’t go past due. By attacking both the amount of past due receivables and the percentage of receivables that are past due, you can also drive a significant reduction in DSO. The idea is to set broad goals and then align more specific objectives to ensure across the board improvement.

Contacts
The more contacts made the more receivables will be collected. Look at how you are doing business now and figure out ways to work more contacts into your processes. Automation makes sending emails a cinch without bogging down your collector’s to-do lists. Set a goal with a modest increase in the number of calls but a larger increase in emails that, when combined, roughly doubles the amount of contacts you make with your customers. However, be careful: If you are too aggressive in your contacts, you won’t have the time or manpower to complete the necessary follow-up activities if too many customers respond with queries to your messaging.

Quality
These goals are somewhat harder to define since you can’t always assign a quantitative figure to them. The idea is to improve the quality of your interactions with customers, so you will want to focus on response times and accuracy. One parameter you might target is a reduction in your deduction resolution cycle time. You’ll have to overhaul your resolution processes in order to make dramatic time reductions, but the improvements in customer satisfaction will be well worth it. Reducing the number of invoices that are sent out with errors will help forestall payment deductions and so is another way to increase customer satisfaction and improve payment performance. Because the various components of the order-to-cash process affect one another, a positive outcome in one aspect will in turn create more positives elsewhere.

When re-engineering your goals there are other factors to consider. Developing attainable goals requires making sure all your team members are adhering to your credit policies. You cannot cut corners and thereby sacrifice compliance on the alter of performance. However, you should be open to changes in policy if the situation warrants. Also, don’t forget to look at the cost of capital and gross profit margins – understand how your collections efforts and any changes therein will affect the bottom line.

What goals have you set, or plan on setting, to automate your collections process?